Diploma of Hospitality Management

The Diploma of Hospitality Management is a two-year qualification delivered by the Queensland School of Beauty Therapy. It sits at the diploma level of the Australian Qualifications Framework, which means it is a practical, job-focused award rather than a research degree. The course teaches the day-to-day running of hospitality operations: food and beverage service, front office and accommodation, rostering and staffing, budgeting and stock control, food safety, and the legal responsibilities that come with serving alcohol and managing premises.

Australian diplomas are usually built from units of competency, each carrying credit points. You complete a set number of core units and a set number of electives. Assessment is mostly practical, you demonstrate tasks in a simulated or real workplace, keep a logbook, and build a portfolio of evidence. Many diplomas include a work placement or industry-based training component, and this one is structured around the skills hospitality employers actually ask for. If you continue on to a bachelor degree later, some institutions may grant credit for completed units, but you should confirm that with the receiving university.

The skills you finish with are concrete. You learn to write rosters that meet wage budgets, handle guest complaints, manage stock and suppliers, supervise a team across shifts, and keep records that satisfy health and safety and liquor licensing rules. You also practise the customer service and communication side of the job, which matters as much as the paperwork in a busy venue.

This diploma suits people who want to work in hotels, restaurants, clubs, resorts, catering companies or events, and who prefer learning by doing rather than sitting in lectures. It also suits international students who want an Australian qualification that leads to work in a growing service industry. English proficiency is required for international applicants, IELTS Academic 6.0–6.5 overall is the common standard for courses at this level, with TOEFL iBT, PTE Academic, Cambridge C1 Advanced and the school's own English programmes accepted as equivalents. The Department of Home Affairs also sets a separate English threshold for the Student visa. Tuition is published on the CRICOS register, and the course code is 112856J. Check the official CRICOS listing and the school's page for current entry requirements and intake dates.

• Duty manager, supervising shifts, handling guest issues and managing staff in hotels, motels and resorts.
• Food and beverage supervisor, running restaurant or bar service, rostering staff and controlling stock.
• Front office supervisor, managing reservations, check-in and check-out, and guest relations.
• Restaurant or café manager, overseeing daily operations, budgets, suppliers and compliance.
• Events and functions coordinator, planning and delivering conferences, weddings and corporate events.
• Club or pub duty manager, managing licensed premises, responsible service of alcohol and gaming areas where applicable.
• Catering supervisor, running kitchen and service teams for airlines, hospitals, schools and contract caterers.

These roles are found across Australia's accommodation, food service, tourism, events and hospitality sectors. International graduates may be eligible for the Temporary Graduate visa (subclass 485) post-study work stream, which allows you to stay and work after finishing. While you study, your visa normally lets you work up to 48 hours per fortnight during teaching periods. Confirm your visa conditions with the Department of Home Affairs and check the official course page for the most current details.